1. Introduction

Buyerly.ai ("we," "us," "our," or "Company") operates the buyerly.ai website and property data report service. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website and use our services.

By accessing our website or purchasing a report, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree, please do not use our Service.

2. Information We Collect

Information you provide directly:

Property address you submit for report generation
Email address (for report delivery and order communications)
Payment information — processed and stored securely by Stripe; we do not store card details

Information collected automatically:

Browser type and version, operating system, and device type
Pages visited, time on site, and navigation behaviour (via analytics)
IP address and approximate geographic location
Referring website or source
Cookies and similar tracking technologies (see Section 8)

3. How We Use Your Information

We use the information we collect solely to:

Generate and deliver your property data report
Process your payment via Stripe
Send your completed report and order confirmation to your email address
Respond to your enquiries or support requests
Improve our website, services, and report quality
Comply with legal and regulatory obligations
Detect and prevent fraud or abuse of our Service
Send service-related communications (not marketing, unless you opt in)

We will never use your property address or personal data to make, infer, or communicate financial or investment recommendations to you or any third party.

4. Legal Basis for Processing

We process your personal information on the following bases:

Contract performance — to fulfil your order and deliver your report
Legitimate interests — to improve our services and prevent fraud
Legal obligation — to comply with applicable Australian laws
Consent — for optional marketing communications (you may withdraw consent at any time)

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service providers — Stripe (payment processing), Google (address lookup via Places API), and our report generation infrastructure providers, all bound by confidentiality obligations
Legal compliance — when required by law, court order, or government authority
Business transfer — in connection with a merger, acquisition, or sale of assets, subject to confidentiality protections

We will never share your personal information with real estate agents, property developers, financial institutions, or any third party for marketing or solicitation purposes without your explicit consent.

6. Data Security

We implement industry-standard technical and organisational security measures to protect your personal information, including:

TLS/SSL encryption for all data in transit
Encryption of stored personal data
Strict access controls and role-based permissions
Regular security reviews

Despite these measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security and are not liable for unauthorised access resulting from circumstances beyond our reasonable control.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law. Specifically:

Order and payment records are retained for 7 years for tax and accounting compliance
Email addresses are retained until you request deletion or opt out
Report data and property addresses are retained for up to 2 years to handle support or refund requests
Analytics data is retained in aggregated, anonymised form indefinitely

8. Cookies and Tracking

We use cookies and similar technologies (e.g. pixels, local storage) to:

Maintain session state during your visit
Analyse website traffic and usage patterns via Google Analytics
Improve website performance and user experience

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. Our site does not use third-party advertising cookies.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal retention obligations)
Opt out of direct marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe your privacy rights have been violated

To exercise any of these rights, contact us at hello@buyerly.ai. We will respond within 30 days.

10. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a person under 18, we will delete it promptly.

11. Third-Party Services

We use the following third-party services, each subject to their own privacy policies:

Stripe — payment processing (stripe.com/au/privacy)
Google Places API — address lookup and verification (policies.google.com/privacy)
Google Analytics — website usage analytics (anonymised)

We are not responsible for the privacy practices of these third parties. We encourage you to review their policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Policy. We recommend reviewing this page periodically.

13. Contact Us

For privacy concerns, data access requests, or complaints, contact our Privacy Officer at:

hello@buyerly.ai

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.